About the position

Are you a structured doer who loves variety, takes ownership, and thrives in a dynamic, fast-growing environment? At EnergySwap, we are looking for a versatile team member for the role of Management Assistant & Front and Back Office Support. In this hybrid, executive role, you will divide your time between supporting our CEO as Personal Assistant, managing and coordinating office and HR administration, and ensuring the smooth running of our front and back office (from daily customer support to the administrative follow-up of partner resellers). We place great value on proactivity, a meticulous work attitude, and the ability to work autonomously.

Your key responsibilities

1. Executive & HR Support (PA to the CEO)

• Fungeer als de vertrouwde rechterhand (PA) van de CEO: je pakt het agendabeheer op, plant strategische vergaderingen in en regelt ad-hoc prioriteiten.
• Neem de leiding over de interne HR-administratie: je bent verantwoordelijk voor de begeleiding van medewerkers, het contractbeheer en de ondersteuning bij de onboarding van nieuwe collega's.
• Behoud het overzicht over office management-taken om dagelijks te zorgen voor een vlotte en prettige werkomgeving.

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2. Commercial & Partner Operations

• Be the first point of contact for our partner-resellers: you handle their onboarding, follow up with them by phone on contracts, and keep the partner pipeline accurately up to date in our CRM system.
• Volg warme salesleads en contractondertekeningen op: je monitort de status via onze systemen en gaat actief achter ontbrekende gegevens aan (zoals ontbrekende kWh-standen of prijsverschillen).
• Plan sales afspraken in en verzorg de operationele opvolging voor het salesteam en hun support (waaronder organisatie seminars/shows).
• Verbeter de klantflow: knelpunten en terugkerende uitzonderingen leg je vast en geef je terug als input voor procesverbetering.

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3. Front- & Backoffice Support (Operations & Admin)

• Manage the customer ticket queue: you are the point of contact for customers and guide them practically with questions about onboarding status for energy sharing and energy sharing communities.
• Payment processing and administration: you process payments and ensure the accurate handling of daily administrative flows in the backoffice.
• Escalate customer cases: you flag more complex or exceptional situations and route them directly to the right colleague, such as the Head of Product Operations.
• Document bottlenecks and recurring exceptions and feed them back as input for process improvement.

Who are we looking for?

Including:

• **Experience:** A few years of experience in a similar, versatile and hands-on role (e.g. Office Manager, Sales Support, Operations Support or Junior Operations Specialist). Experience in a startup/scale-up or the energy sector is a big plus.
• **Communication:** You have excellent communication skills in Dutch and English. French is a plus. You feel comfortable engaging with business partners and customers.
• **Self-sufficiency:** You are a structured doer. You work with great accuracy and organisation, and are excellent at independently setting priorities.
• **Tech-driven:** You pick up new tools quickly. Experience with CRM and automation tools is highly valued.
• Beschikbaarheid: Je bent parttime beschikbaar voor ongeveer 16 tot 25 uur per week en werkt bij voorkeur 4 tot 5 dagen per week, gemiddeld 4 tot 5 uur per dag. Dankzij deze vaste dagelijkse aanwezigheid zorg je voor continuïteit in onze operationele processen en ondersteuning van klanten en partners.

What we offer

This is what you can expect from us

• A key role within a fast-growing organisation contributing to the energy transition.
• Plenty of room for own initiative and responsibility.
• An informal work environment with short lines of communication.
• The opportunity to further professionalise processes and grow alongside EnergySwap.
• €2,500 – €3,500 gross per month based on full-time, depending on experience.